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Assistant Building Manager (Superintendent)

Description: The Assistant Building Manager is available to respond to emergencies, tenant concerns/issues, maintain the cleanliness of the building as well as look after the maintenance and leasing of apartments. This position requires someone who is passionate about providing a safe and clean place for residents to call home. The Assistant Building Manager relieves the Building Manager on a defined full-time schedule.
Responsibilities:
Customer Focus:
Respond to all resident questions, concerns and complaints in a timely manner
Handle all aspects of renting suites such as; schedule viewings, conduct references and credit checks and perform move-in and move-out inspection
Collect monthly rent payments
Serve all legal documentation and any other resident communication as required
Inspect occupied and vacant units as required
Focus on customer service and resident retention
Administrative:
Enter work orders into YARDI
Maintain accurate resident files
Preparation of resident correspondence
Responsible for bank deposits, EFTs and security deposit refunds
Building Maintenance:
Clean all common areas including entrance and exits, make sure walkways are clear
Maintain the cleanliness of the grounds
Vacuum/wash floors, elevators, hallways, stairs, windows and common rooms
Perform seasonal duties as required (gardening, snow removal and salting)
Cleaning of vacant units
Grounds keeping; mowing & weeding
Perform minor maintenance as needed
Qualifications:
Excellent customer service skills
Previous experience managing a residential rental complex while residing on the property
Solid understanding and enforcement of the Residential Tenancy Act
Strong communication skills and experience in conflict resolution
Flexible schedule able to work evenings, weekends and holidays
Proficient in the use of Microsoft Office



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